Jeremy D. Young  UX / UI

Resume of Jeremy D. Young

UX/UI leadership and design

917.586.5660 | Email Me |LinkedIn Profile

ABOUT ME

I create compelling, usable experiences on any platform. I am inquisitive and genuine, with a deep background in web technologies and touch screen interfaces. I have both a development and design background, which means I can speak fluently to multi-disciplinary teams to shepherd ideas with the best combination of practicality and delight. I approach every new task as if I can learn something new, even if it seems familiar at first. I advocate for my users to ensure their needs are met. I strongly believe in an Agile process that measures success and learns quickly from failure. I believe that small, incremental changes with a solid but malleable long-term vision are the way to build the best products for all stakeholders. Start with your team's experience, do your research to fill the gaps, learn as you go, and smile along the way.

SELECT WORK EXPERIENCE

Director, Web Experience Design @ TD Ameritrade

December 2018 to Present

Previous positions:

• Senior Manager, Experience Design, March 2017 - December 2018
• Manager, Experience Design, July 2015 - March 2017
• Senior Experience Designer, February 2014 - July 2015

Experience:

• Currently manage a team of 20, comprised of design managers and designers across multiple client-facing trading and investing web platforms, serving over 11 million clients with a broad spectrum of needs from absolute novices to highly proficient traders
• Translate business strategy into multi-platform design approaches
• Facilitate large and small group ideation sessions in multiple business areas
• Drive decision making as deep into my organization as possible; provide mentorship opportunities for team members and nurture diverse talent
• Generate new business for the UX group with strong internal partnerships, problem definition, and solution pre-visualization
• Developed a strong internal network of partners in product, technology, and content strategy
• Drive continuous improvement. Identify, monitor, and promote solutions, including:
• Rolled out a new design language to multiple platforms with minimal client disruption
• External securities transfer: As designer, reduced completion time by 70%
• Global navigation: As designer & manager, reduced clutter and improved routing to vital support and profile channels by as much a 600%
• Deposit & transfer redesign: As designer & manager, helped stand up a new agile team, improved wayfinding, and delivered several key experience gaps
• Online application: As manager, increased completion rates by 10%, translating to at least $10M in incremental net new assets

Director of User Experience @ Martha Stewart Living Omnimedia

January 2012 to December 2013

• Promoted to Director from Senior UX Lead in under a year. Hired 2 designers with research and design skills
• Redesigned MarthaStewart.com, MarthaStewartWeddings.com, created a new visual search interface, a new immersive video experience, redesigned discovery pages, integrated video learning within Recipe and Projects, co-created a topical timeline-based homepage, and helped design a power recirculation strategy to boost page views
• Established Lean UX at Martha Stewart Digital to better integrate all teams into the design process with development existing Agile process
• Introduced HTML prototyping of large-scale projects all the way down to interaction details
• Validated strategic concepts with A/B testing, in-person user testing, closed card sorting, tree tests, user interviews and surveys
• Pioneered innovative page designs in the very early days of Responsive Web Design on a site with 15 million unique visitors per month
• Led ideation sessions and aligned strategy in a challenging environment with many creative voices

User Experience Developer @ IndustryNext

August 2007 to January 2012

• Ran client meetings, gathered requirements, and managed teams of collaborators. Clients included Comcast, NBC Universal, Bravo TV, NBA, NYC & Company, Prosper, and others
• UI / UX design for the web, iPhone, and iPad clients for a start-up social video curation and aggregator called Squrl
• A lead front-end web developer for Squrl— utilized modern CSS 3 designs with hand written OO JavaScript UI frameworks, enhanced with jQuery animation and AJAX
• Touch Screen UI design for capacitive and resistive technologies for mobile, tablets, and mid-size embedded systems
• Competitive analysis and persona development for a unified voice, email, and text messaging communication system at Comcast
• Interactive Flash widget OO development and design for data driven advertisement
• Calendar & Voicemail widget design for a Comcast home automation solution
• Social media integration using Facebook, Twitter, and YouTube API's

Manager, User Experience Group @ Viewpoint

January 2001 to August 2007

• Designed production-ready prototypes for some of AdMob's original mobile ad products prior to the launch of the iPhone
• Usability Engineer / Senior Designer responsible for software and web applications— partnered with Software Engineers to incorporate feedback, optimize, and automate
• Lead UI Designer/Developer for Enliven– Viewpoint's multimedia authoring environment— created mockups, new feature development, graphic production, UI XML markup, and work flow optimization
• Lead UI Designer/Developer for Creative Innovator 1.0, later Unicast Fuse— Viewpoint's web-based advertising development, reporting, and delivery system
• Page design and layout for a gamut of 3D visualization projects, both internal and external, including Ford, Compaq, HP, Chrysler, Viewpoint, and others
• Technical reviewer for HTML, JavaScript, and Macintosh support
• Creative direction and production of three-dimensional and two-dimensional media

Web Designer @ Dreamlife.com, a Tony Robbins company

March to December 2000

• Developed portions of the Dreamlife brand
• Worked with content producers, application developers, and project managers to create course material, interactive widgets, and design solutions

Photo Simulation Technician @ Young Associates

January 1993 to January 2000

• During high school and college, worked for my father's Landscape Architecture firm
• 3D modeling of bridges, roads, and chemical plants from engineering plans for use in photo-realistic visual impact statements. Included work with GPS to locate real objects in computer created environments